[5989] Services Technician ( Digital Communication)

Start date: Negotiable
Clearance: NATO Secret/EU Secret/National Secret
Location: Izmir, Turkey

Skills:

• Higher vocational training in a relevant discipline with 2 years post-related experience
• Or a secondary educational qualification with 4 years post-related experience
• Three years of general experience in the following IT areas: System Administration of MS Windows Server, Active Directory, MS SQL Server, Broad and sound technical knowledge of IT Systems
• Practical experience in diagnosing deficiencies in networks and associated equipment
• Expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
• Knowledge of the day-to-day support, operation and control of all equipment within an IT network infrastructure. Includes data backup and restore, production of network performance statistics, provision of network diagnostic information and site surveys
• Experience in reviewing system software updates and identifying those that merit action. Tailor system software to maximize hardware functionality. Install and test new versions of system software
• Ability to investigate and coordinate the resolution of potential and actual service problems

Activities:


• Provide first level support and troubleshooting for customers experiencing issues with LDOC Systems
• Provide 24/7 local enhanced preemptive and Response and Restoration activity to LC2IS (Sitaware), NCOP, LOGFAS, TOPFAS, JOCWatch, JCHAT, SEW, ICC, Airc2IS, JTS/FAST with a response time of 30 min and resolution/restore time of 1 hour
• Support CISCO WebEx, MS Teams and other event/meeting platforms for Digital/Hybrid Events
• Provide support to UHF TACSAT Radio Static Service with 2 hour resolution time for user related incidents; 2-24hrs for technical issues that can be resolved by CSU
• Provide end user device support, ability to respond in 30 minutes and resolve in 1 hour to incidents. End user device includes user workstations, laptops, printers and their accessories
• Provide Video Wall Interface support with a response time of 30 minutes to incidents
• Provide Video Matrix Interface support with a response time of 30 minutes to incidents
• Provide Audio Services support with a response time of 30 minutes to incidents
• Provide support to VoSIP and telephone incidents with a response of 30 minutes
• Provide NNMS support with a response time of 1 hour and resolution of 4 hours to incidents
• Working with CSU Izmir personnel and Layer2/3 support to resolve any LDOC CIS incidents
• Support technical team during larger digital/hybrid events in LDOC
• Perform other duties as may be required
• Will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager